Refund policy

Right of withdrawal (EU consumers)

You may withdraw from your purchase within 14 days from the day you (or a person you indicate) receive the goods, without giving any reason. To exercise this right, send a clear statement to info@window-all.com with your order number. You may use the EU model withdrawal form, but it is not required.

Exceptions

The right of withdrawal does not apply to products made to measure or clearly personalised for you (e.g. made-to-measure blinds, roller shutters, awnings and windows), in accordance with Art. 16(c) of Directive 2011/83/EU.

Returning goods

Send the goods back within 14 days of notifying your withdrawal, unused, complete and in their original packaging where possible. We will tell you the return address. The direct cost of returning the goods is borne by you, unless the product is faulty or we sent the wrong item.

Refunds

We refund all payments received, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you have supplied proof of shipment. Refunds are made with the same payment method you used.

Damaged or wrong items

Inspect the parcel on delivery. If an item arrives damaged, faulty or wrong, contact us within 14 days with photos and your order number: we will replace it or refund you at our cost.

Legal guarantee

All products are covered by the 2-year legal guarantee of conformity under EU consumer law, in addition to any commercial warranty (see our Warranty page).

Seller: Window All Holding Ltd, Agora Business Centre, Level 2, Valley Road, Msida MSD 9020, Malta · info@window-all.com